Privacy Policy

Personal information means information or an opinion about an identified individual, or

an individual who is reasonably identifiable, whether the information or opinion is true or

not, and whether the information or opinion is recorded in material form or not.

Personal information that Poolwerx collects and holds may include the following:

• Name

• Delivery address

• date of birth

• employer, previous employers and length of any employment

• email address

• telephone numbers

• photos, images, audio, video and biometric information

• information found on social media including handle or nickname

• contact details

• payment method

• your marital status

• your occupation (and duration of that occupation)

• your combined household income (range)

• whether you own or rent your home and your personal interests

• customer history with us

• social media handles

Websites and apps - when you use one of our websites or apps, we may also collect

Personal Information about you in the following general categories:

• location settings and IP information: If you permit an app to access location services in

• your settings, then we collect your device location to deliver your order or to send you alerts

• transaction history & information: We collect your transaction details when you place an

• order via a website or app, including the products you have purchased, the date and

• time of your purchase and the amount charged;

• usage and preferences: We collect information about how you interact with our websites or apps, including the pages you visit, your preferences and the settings that you choose. We do this through cookies and other similar technology

• device information: We collect information about your device, such as the hardware

• model, operating system, preferred language, unique device identifier and mobile network.

• the browser type, device type, domain name, IP address and operating system of

• the computer from which you accessed the internet

• the date and time you accessed the website

• the source from which you linked directly to our website

• the pages you accessed while visiting the website and your interactions with the website

Applicants for employment: If you apply for employment or to become a franchisee we may also collect and store information including your:

• education, training and other qualifications

• work history

• professional or trade associations or union membership

• hobbies and other interests

• criminal history

Personal statements about your attitudes to:

• life

• work

• relationships

• other workers

We will collect, hold and use that information solely for the purposes of assessing your application. If you are successful, your information will become part of your record.

Current employees - If you are an employee in one of our Poolwerx franchises or our corporate offices, or a former employee, we collect all of the Personal Information noted above and in addition information about the training modules you have completed, the forms you have submitted, personal information you have provided, the approvals you have given or received, and other similar information related to your job.

Franchisees - if you are a prospective franchisee or a current franchisee we collect all of the above Personal Information about you and in addition:

• company details including ABN and/or ACN

• financial information including bank account and credit card details, credit score and history, profit and loss statements, balance sheets, weekly takings information

• sales data

• other business related information which may contain personal information

Suppliers: If you are a supplier, we collect all or some of the above information and in addition:

• company details including name, address, contact person, ABN and/or ACN

• financial information including bank account details (account name, BSB,

• account no) credit card details, credit history, defaults, guarantors

• products supplied, supply history

• other supply business related information which may contain personal information

Sensitive information - Poolwerx does not collect sensitive information except as set out in this section or with your informed consent.

Poolwerx collects Personal Information about you in order to provide our goods and services and for the following primary purposes:

• the administration of agreements to which you or we are a party and to assess

• compliance with them and benchmark performance

• the administration of any warranty provided to you

• the consideration of any application or proposed guarantee by you

• to ask about your experiences with or impressions of goods or services supplied by us or to you or in respect of which you have made enquiries

• to contact you regarding product recall, conduct customer care, marketing, promotional and advertising activities

• to conduct surveys and assess market trends

• to improve website functionality or usability

• to facilitate the operation or functionality of operational, administrative, information and other systems and procedures

• to assist with audits, reviews, investigations or enquiries concerning goods or services supplied by us or to you or otherwise the administration, management or improvement of business

• for data analytics and market research

• for purposes outlined in policies, procedures or manuals

• for a time and attendance system or provision of services such as training for employees, contractors or providers or receivers of goods or services assessment and processing of job or other applications

• to share between our related bodies corporate and franchisees for any of these purposes

• to exercise, enforce, take lawful action in respect of, secure or perfect any right or agreement

• to communicate with you (or to disclose your personal information to third parties so they may communicate with you), by way of direct marketing, information about our goods or services or those of other organisations

• to search public records or registers, or to register information or an interest thereon

• any potential or actual sale, transfer, merger, acquisition, restructure or other dealing in respect of business or assets

• agreements we have with manufacturers, distributors or suppliers of goods or services supplied by us or to you or in respect of which you have made enquiries or which you get serviced or repaired with us, other suppliers, financiers, insurers, brokers, service providers, dealer associations or other external parties whatsoever (counterparties)

• to allow counterparties and outsourcers to achieve any of these purposes and share your information with other ,organisations whether or not part of our group (including dealerships and businesses in their networks and their suppliers, service providers, associates and other external parties whatsoever) for these purposes (and this includes disclosure to the counterparties and other organisations for such purposes, and we refer you to their privacy policies)

• to communicate with you for any of these purposes

• any purpose requested or consented to by you

• any purpose required, authorized or permitted by law

• compliance with any law including the National Consumer Credit Protection Act, Privacy Act, Anti-Money Laundering and Counter-Terrorism Financing Act and any other law whatsoever providing franchisee support and all things of or incidental to carrying out our role as a franchisee

• to comply with disclosure requirements under the Franchising Code of Conduct any purpose referred to in this policy.

How we collect Personal Information from you

Poolwerx collects personal information about you in a number of ways, including directly from you when you:

• use our websites (including poolwerx.com.au, poolwerx.co.nz, and poolwerx.com/), social media pages, and internal websites or intranet (“Website”);

• use our mobile and tablet apps, including Pooltrackr, the Poolwerx app (“Apps”);

• interact with us and provide personal information by any other means, including either physically or electronically;

• are present at or outside our retail stores including images, video and audio from

• CCTV, other cameras (including body cameras), and other security and

• recording systems

• use physical, electronic or online forms

• contact us via email

• contact us via telephone or facsimile

• enquire about our goods or services or about becoming our customer, or if you

• become our customer, in relation to any goods or services

• make enquiries about or apply to become a franchisee, employee, independent

• contractor, supplier of us or any of our franchisees

• provide us with your personal information in relation to a competition, promotional

• campaign, requesting a quote, make a complaint or for any other reason

• apply to join and participate in a loyalty program

• apply for or accept grants or other assistance from us

• otherwise deal with us

Poolwerx may also collect Personal Information about you from other third party sources when it is impractical or unreasonable for us to collect it directly from you.

These sources may include:

• a credit reporting body

• someone authorised by you such as an agent, broker, accountant, solicitor, attorney, financial counsellor, introducer, business colleague, associate, family member or guarantor

• a social media platform (e.g. Facebook, Instagram);

• where you have consented to a third party disclosing your personal information to

• us (e.g. when you enter a competition or promotion run by a third party for us);

• where it is lawful for a third party to disclose your personal information to us.

• a referee

• an employer (current or former)

• a government body (including law enforcement)

• financial institution

• a professional or trade association or trade union

• a manufacturer or distributor of any products or services supplied by us,

• purchased by you or in respect of which you have made enquiries or which you

• get serviced or repaired with us

• our agents such as commercial agents, debt collectors or solicitors

• We also collect personal information about you from third parties, including when:

• you choose to create an account or register for a product or service via a

• Website or App using a social media platform (e.g. Facebook, Instagram);

• you have consented to a third party disclosing your personal information to us

• (e.g. when you enter a competition or promotion run by a third party for us); and

• it is otherwise lawful for a third party to disclose your personal information to us.

We also collect personal or anonymous information about you from other sources and sometimes combine that information with other information collected from you or from third parties for the purposes disclosed in this privacy policy.

We may collect the information in person, over the telephone or internet, by mail, fax, email or camera, through social media or biometric reader, by other electronic means or by completion of an application or consent form, whether on-line or otherwise. We may also purchase it from third parties if lawful to do so.

We also collect personal or anonymous information about you from other sources and sometimes combine that information with other information collected from you or from third parties for the purposes disclosed in this privacy policy.

When collecting Personal Information by whichever means, Poolwerx will take reasonable steps to provide the appropriate notices and obtain relevant consents in accordance with privacy laws. We may keep unsolicited personal information (personal information we receive that we have taken no active steps to collect) if the information is reasonably necessary for one or more of our functions, services or activities.

Disclosure of Personal Information

Poolwerx may, from time to time, disclose your Personal Information to:

• our employees, affiliates, controlled entities, contractors (or sub-contractors) or

• other third party service providers in order to provide our services, including (but

• not limited to) IT service providers, cloud providers;

• the Poolwerx network, which includes our franchisees;

• third party conference or event organisers;

• our franchisees including for each franchisee to use for its business purposes,

• marketing, accounting, provision of services;

• our professional providers or advisors (e.g. lawyers, accountants, business

• advisors);

• third parties with whom Poolwerx has sponsorship, commercial or other

• contractual arrangements with to provide services or benefits to Poolwerx or

• Poolwerx franchisees;

• marketing, business or other related purposes;

• credit reporting agencies, courts, tribunals and regulators if you fail to pay for the

• services provided to you;

• research institutes, laboratories;

• marketing platforms;

• outsourced business providers to provide business services to Poolwerx or

Franchise Partners;

• any other individual or third party for any authorised purpose with your consent or

• when authorised or required by law; or

• If Poolwerx merges with, is acquired by another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser and may be among the assets transferred.

Poolwerx may disclose personal information for secondary purposes that are related to the primary collection purpose but only in situations where it is reasonable to expect such information to be disclosed.

You don’t have to provide any Personal Information to us. However, if you do not do so, this may affect or completely restrict your ability to use our products and services, including our websites or app, our ability to provide you with relevant content, prizes, products and services, or our ability to process your queries and employment applications.

We use reasonable endeavors to secure your personal information which may include:

• maintenance of a secure environment for storage of information

• requiring that access to such information be confined to authorized personnel

• using technology such as encryption or password protection to secure information

We require other entities that collect your information from us to use reasonably available technology to secure it.

We are not responsible for the security of any computer, mobile phone, tablet computer or other device whatsoever which you use to access our website or to communicate with us and through which we provide communications to you.

Our websites use cookies to provide the functionality necessary to deliver our products and services. Our websites also use a number of third party services such as analytics and security that also utilize cookies. We do not control these third parties or their cookies and we refer you to the third party’s website for details on how they use their cookies.

Cookies in use may identify individuals who log into our website. You can reject cookies as described in our Cookies Policy below.

We may use tracking technologies to collect personal information about you when you use and access a website or app, including cookies, internet tags or web beacons, and navigational data collection (e.g. log files, server logs, and clickstream data). The type of information that is collected includes:

• type of device being used to access the website

• country where user is located

• time on a page

• bounce rate - the number of users that enter and leave the same page

• (expressed as a percentage)

• channel

• other metrics as required.

Poolwerx uses:

• Analytics Server Side Tracking: privacy policy linked here 

• Meta Conversions API: privacy policy linked here

• Facebook Custom Audiences: privacy policy linked here

• Google Enhanced Conversions: privacy policy linked here

• Google Privacy Sandbox: privacy policy linked here

This browsing information is generally not linked to your identity, except where you access a website or app via links in a message we have sent or where we are able to identify the device or user accessing a website or app.

We may combine your anonymous information, browsing information or other information collected through tracking technologies with your Personal Information collected as described above in order to understand and remember your preferences and interests.

Mobile platforms such as iOS and Android may define certain types of information or data that our Apps cannot access without your consent. Each platform has its own permissions system for obtaining your consent. For example, the iOS platform may alert you the first time an App wants your permission to access certain types of data (e.g. location services) and will provide you the option to consent to that request.

Android devices may notify you of the permissions that an App seeks before you first use the App and your subsequent use of the App constitutes your consent.

You can manage your platform level permissions via the Settings section on your device. For more information, please contact your device provider or refer to the user manual for your device.

You hereby provide your fully informed consent to the collection, use, disclosure and storage of your Personal Information as described in this Privacy Policy.

You can withdraw your consent at any time by notifying the Privacy Officer as described below.

Your Personal Information may be disclosed to overseas recipients as part of our ordinary business or normal use of our information technology systems. We may disclose your Personal

Information overseas for the purposes of provision of services, marketing, IT services, accounting, support and maintenance, merger and acquisition activity, research and other purposes.

Some of our operations, related entities and/or third party service providers are located in countries outside of Australia (including but not limited to United States of America, New Zealand and the Philippines (Recipient Countries).

When we disclose your Personal Information to any overseas recipients, we shall do so only for purposes listed in this Privacy Policy and in accordance with applicable privacy laws.

Marketing Poolwerx products and services is important for us to fulfill our role. We use a number of direct marketing strategies and channels including email, mail, SMS, social media and third party marketing companies to provide you with information relating to our products, services, promotions, publications or other products or services that we reasonably think may be of interest to you.

We will provide you with a way of opting out of receiving direct marketing communications or you can opt out by contacting our Privacy Officer as described below.

Poolwerx’s franchisees may use similar marketing strategies and channels as Poolwerx.

Poolwerx will never sell, trade, lease or rent any personally identifiable information to other organisations except as stated and agreed by you when we collect your Personal Information.

How you may access your personal information

Any request for access to your Personal or Sensitive (if any) Information held by us must be sent by email or post to our contact details referred to below under the heading 'Our Contact Details'

If we are unable to grant your access, we will give you our reasons in writing within a reasonable time. These may include where providing the information to you may:

• reveal personal information about another individual person

• pose a threat to the health or safety of another individual person

• not be permitted by law

• reveal information of a commercially sensitive nature which is not required to be disclosed to you by Australian Privacy Law

There may be a charge to make a request for access to your information.

We cannot give you access to credit information held about you by an external party whether that body obtained the information from us or not. We refer you to the privacy policy of that body.

How you may correct any personal information we hold about you If you believe any Personal Information we hold about you is incorrect, please contact us to the contact details referred to below under the heading 'Our Contact Details' and tell us what information is, in your belief, incorrect and how you want it changed.

We will deal with your request according to applicable privacy laws. If we receive a request for access or correction, we will provide our response and/or complete any reasonable action within the timeframe required by law.

If we have supplied credit information which we have agreed to correct to a credit reporting body, we will notify that body within the timeframe required by law.

Franchise Partner (Poolwerx Franchisee) privacy policies:

Many Poolwerx retail stores are owned and operated by independent franchisees.

Some franchisees also operate websites and are required to follow this privacy policy.

Poolwerx does not control the use or disclosure of personal information collected or held by Poolwerx franchisees. Poolwerx franchisees are each independently responsible for ensuring that your personal information collected by them is handled in accordance with this Privacy Policy, New Zealand Privacy Principles, and the Australian

Privacy Principles

If you are concerned that there may have been a breach of this privacy policy by a

franchisee, please contact the relevant franchisee entity or Poolwerx retail store directly.

Complaints about how we deal with your personal information

If you have any complaint about how we deal with your personal information, please

contact our Privacy Officer at the contact details referred to below. Our Privacy Officer

will follow our Privacy Internal Dispute Resolution Process.

Our Contact Details

All communications you send to us must be sent by email or post to the following address AND marked to the attention of “The Privacy Officer”:

• By email: admin@poolwerx.com.au

• By post: 10 Camford St, Milton QLD 4064 Australia

If you have contacted our Privacy Officer (see below for contact details under the heading 'Our Contact Details' above) and are not satisfied with our dispute resolution process, you may also refer the matter to:

The Office of the Australian Information Commissioner GPO Box 2999 Canberra ACT AUS 2601 Tel: 1300 363 992 Fax: 02 9284 9666 Website: www.oaic.gov.au

We may make changes to this Privacy Policy from time to time for various reasons including:

• changes to the law

• changes to technology

• changes to our business practices, procedures or systems

We will notify such changes by including the updated policy on our website. Where the changes may affect you in a particular way, and you have a contract with us, we will notify you if required by the contract or applicable law.

Poolwerx New Zealand Privacy Policy

Poolwerx New Zealand, Poolwerx NZ Pty Ltd, Att: Ms Lisette Wingelaar, 10 Camford St, Milton Qld 4064.

This Annexure is to be read in conjunction with the Privacy Policy above and provides additional privacy information as required under the Privacy Act 2020 NZ, as to how we collect, hold, use or otherwise process the personal information of individuals who are located in New Zealand. Poolwerx is committed to upholding these practices when dealing with the personal information of NZ residents.

The Poolwerx Privacy Policy set out above (in terms of the Australian Privacy Policy) sets out how Poolwerx New Zealand and NZ franchisees collect, use and disclose Personal Information. Any differences between NZ and AU privacy requirements are set out in this NZ Annexure.

New Zealand Privacy Policy: In New Zealand, privacy is governed by the Privacy Act 2020 NZ. This Act regulates the collection, use, and disclosure of personal information by public and private sector agencies. The Office of the Privacy Commissioner (OPC) is responsible for enforcing privacy laws in New Zealand.

Definition of Personal Information:

New Zealand Privacy Policy: Personal information is broadly defined under the Privacy Act 2020 and includes any information about an identifiable individual. This includes information relating to a living individual from which they can be identified, either directly or indirectly.

Principles and Requirements:

New Zealand Privacy Policy: The Privacy Act 2020 sets out 13 privacy principles that guide the collection, use, storage, and disclosure of personal information by agencies in New Zealand. These principles are similar in many respects to the Australian Privacy Principles.

Regulatory Authority:

New Zealand Privacy Policy: The Office of the Privacy Commissioner (OPC) in New Zealand is responsible for overseeing compliance with the Privacy Act 2020. It provides guidance, investigates complaints, and promotes awareness of privacy rights.

Cross-Border Data Transfers:

New Zealand Privacy Policy: The Privacy Act 2020 similarly regulates the transfer of personal information overseas. Agencies must ensure that adequate protections are in place when transferring personal information to countries that do not have comparable privacy laws.

Poolwerx EU, Poolwerx Corporation Pty Ltd, Att: Lisette Wingelaar, 10 Camford St, Milton Qld 4064, Australia

This Annexure is to be read in conjunction with the Privacy Policy and provides additional privacy information as required under the GDPR, as to how we collect, hold, use or otherwise process the personal information of individuals who are located in the EU or the European Economic Area (EEA). Poolwerx is committed to upholding these practices when dealing with the personal information of EU residents.

For the purposes of this Annexure, Personal information will also include ‘personal data’ as defined in GDPR.

In most cases, Poolwerx is primarily the 'controller' of Personal Information and will provide its services in a way such that personal information will be processed fairly, lawfully and in a transparent manner, and collected and processed only for specified and lawful purposes.

Legal bases for processing Poolwerx will only collect and process your personal information where we have legalbases for doing so. Depending on the services you seek or use, Poolwerx may rely on the following legal bases for processing personal data:

• when it is necessary for the performance of a contract to which you are a party, or to take steps at your request, or to respond to your inquiries before entering into such a contract;

• where you give consent to process your personal information for a legitimate purpose;

• where there is a legitimate interest for Poolwerx to process the personal information (e.g. to protect our legal rights and interests); and

• where Poolwerx must process the personal information to comply with its legal obligations.

In addition to the purposes set out in section 2 of the Privacy Policy, Poolwerx may process your personal data:

• to offer products and services with information regarding relevant products and services from Poolwerx and Poolwerx franchisees;

• to assess or process franchisee and employee, skills assessments, certifications; to communicate with you and conduct our activities, including to respond to your inquiries, complaints or feedback; for quality assurance purposes, and to assist with compliance of applicable laws and regulations;

• to verify your identity when you interact with us, including when you seek access to information that we hold of you;

• subject to Poolwerx obtaining your consent (to the extent consent is required or relied upon as a legal basis), for the purposes of sending marketing or promotional materials or communications (including emails) for our products and services or events, including those from our sponsors or partners; or as required or authorised by law.

If you have consented to our use and processing of your personal data for specific purposes, you have a right to withdraw your consent at any time.

Third parties will only process your personal data in accordance with Poolwerx’s instructions and where the third party complies with the GDPR requirements or other data protection laws for the processing and transfer of personal data.

Profiling and automated processing of personal information

Poolwerx does not make decisions or predict personal aspects of an individual using automated processing of personal data. However, we may collect certain information from you in relation to your website visits and online activity. This may in some circumstances constitute ‘profiling’ under the GDPR. Furthermore, Poolwerx may undertake ‘profiling’ to personalise your website experience, our communications with you and improve our service offerings to you.

Cookies

Our websites use cookies to provide the functionality necessary to deliver our products and services. Our websites also uses a number of third party services such as analytics and security that also utilise cookies. We do not control these third parties or their cookies and we refer you to the third party’s website for details on how they use their cookies.

Cookies in use may identify individuals who log into our website. You can reject cookies by changing the settings on your browser but doing so may limit your functionality and user experience within our site. For further information, please refer to our Privacy Policy above.

Direct marketing

Poolwerx will not use direct marketing as outlined in the Privacy Policy to market its products and services to you unless:

• Poolwerx has received express consent from you to use your personal data for that purpose; or

• as otherwise permitted by law.

If an individual has agreed to receive marketing, the individual may always opt out at a later date. Refer to the Privacy Policy for the process in which this can be done.

Transfers outside the EEA

Transfers and storage of an individual’s personal data outside the EEA are subject to different binding information protections regulations and specific contractual obligations.

In the circumstance when personal information is transferred outside the EEA, in addition to the procedures and safeguards used to secure personal data set out in the

Privacy Policy, the Poolwerx will also implement other appropriate safeguards in accordance with the GDPR which may include:

• binding corporate rules;

• standard data protection clauses; or

• entering into contractual clauses with the recipient of the individual’s personal data which will provide an individual with enforceable and effective rights.

For further information, contact our Privacy Officer (see contact details in the Privacy Policy).

Correct, update or delete personal information

You have the following right to request:

• the correction of personal data that Poolwerx holds of you that you believe to be incorrect;

• the completion of personal data that Poolwerx holds of you where you believe this is

• incomplete; and

• the deletion or erasure of certain personal data, in certain circumstances and in accordance with our obligations under the GDPR.

Your rights regarding your personal information

You have the right to:

• access a copy of the personal data Poolwerx holds about you;

• obtain from Poolwerx further information as to details about the processing of your personal data, including the purposes of the processing;

• obtain from Poolwerx a copy of the personal data that Poolwerx has collected about you;

• withdraw consent where Poolwerx is processing your personal data based on that consent;

• object to the processing of your personal data in the particular circumstances

• outlined in the GDPR;

• restrict or limit how Poolwerx processes your personal data in the particular

• circumstances outlined under the GDPR;

• have your personal data transferred to you or a third party a portable format, in the

• particular circumstances outlined in the GDPR;

• request the erasure or deletion of personal data held of you by Poolwerx (in certain circumstances).

Please note that in some cases, we may then be unable to offer or provide our services to you once we process your request. If you ask us to restrict the collection or use of your personal data, we will let you know how the restriction may affect the services we can provide to you.

In addition, your objection to certain processing may not be granted if Poolwerx believes it has legitimate grounds to process personal data which overrides your rights and freedoms under the GDPR.

Requests and complaints

Requests:

You can exercise your rights by contacting our Privacy Officer. When Poolwerx responds to a request under this Annexure, Poolwerx may not refuse to act on the request, unless it can demonstrate that it is not in a position to verify you or we are not obligated to do so by law or the GDPR.

We will otherwise endeavour to respond to your request in a timely manner and within one month of receipt of the request. This period may be extended by two further months where necessary, taking into account the complexity and number of the requests.

Poolwerx will inform you of such an extension within one month of receipt of the request, together with the reasons for the delay.

If Poolwerx decides not to take action in response to your the request, we will inform you of our decision within one month of receipt of the request, provide our reasons for not taking action, and provide you with details on how you may lodge a complaint with a supervisory authority and seek a judicial remedy, if you are dissatisfied with the outcome.

Complaints

If you have a complaint about our processing of your personal data or our response to your requests or complaint, you have a right to lodge a complaint with the relevant supervisory authority.

Poolwerx USA LLC, Att: Ms Lisette Wingelaar, of 4801 Spring Valley Road, Ste 103, Farmers Branch, TX 75224

This Annexure is to be read in conjunction with the Privacy Policy and provides additional privacy information as required under the California Consumer Privacy Act (CCPA) and other state privacy laws, as to how we collect, hold, use or otherwise process the personal information of individuals who are located in California, Colorado,Connecticut, Utah, Virginia or other state in the United States of America. Poolwerx is committed to upholding these practices when dealing with the personal information of residents of such states.

The Poolwerx Privacy Policy set out above (in terms of the Australian Privacy Policy) sets out how Poolwerx US and US franchisees collect, use and disclose Personal Information. Any differences between CCPA and AU privacy requirements are set out in this U.S. Privacy Annexure.

Your State Privacy Rights

You may be entitled the following rights listed below regarding your personal information based on various state privacy laws:

• Right to know: You may have the right to request information about (i) the specific pieces of personal information we have about you, (ii) the categories of

personal information we have collected, (iii) the categories of sources of information, (iv) the categories of personal information we have disclosed, (v) the purposes for which it is used, and (vi) the categories of third parties with whom it is shared. Generally:

• Poolwerx has collected the categories of personal information detailed in the section titled “Types of Personal Information Poolwerx collects” above.

• Poolwerx has disclosed the categories of personal information detailed in

• the section titled “Disclosure of Personal Information” above.

• Right to delete: You may have the right to request deletion of your personal information collected by us, subject to certain exceptions. We may deny your request under certain circumstances, such as if we need to comply with our legal obligations or complete a transaction for which your personal information was collected. If we deny your request for deletion, we will let you know the reason why.

• Right to opt-out: You may have the right to opt-out of the sale of your personal

• information to third parties. We do not sell your personal information. If this

• changes, we will update our Privacy Policy accordingly.

• Right to correction: You may have the right to request that we correct thepersonal information that we have collected or maintain about you.

• Right to data portability: You may have the right to request your personal information in a format that is portable and usable.

• Right to non-discrimination: We will not discriminate against you for exercising your state privacy rights, such as by denying you access to our services or charging you different prices. If you exercise certain rights, understand that you may be unable to use or access certain features of our services.

You may request your right to know and your right to deletion free of charge up to two (2) times in any twelve (12) month period.

Data Retention

We will retain your personal information and non-personal information for as long as it is reasonably necessary to fulfill the purpose for which it was given. Different retention periods apply for different types of personal information based on the purpose for which it was gathered.

We reserve the right to dispose of or delete any or all such personal information or non- personal information at any time (including prior to any specific retention timeframe we may communicate), except as set forth in any other agreement or document executed by both you and us concerning the same or as required by law.

How to Exercise Your Rights

To exercise your state privacy rights , please contact us as follows. We will respond to your request in accordance with applicable law.

Email: admin@poolwerx.com.au (please use “US Consumer Privacy” in the subject line)

• Phone: +1 (480) 854-2782

• Mail: 4801 Spring Valley Rd, Ste 103, Farmers Branch, TX 75224

We may require verification of your identity before further processing your request. In certain instances, we may be permitted by law to decline some or all of such request.

Introduction

This Cookie Policy explains how we use cookies and similar technologies on our website in compliance with the General Data Protection Regulation (GDPR) and U.S.

Privacy Laws . By using our website, you consent to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files that are placed on your device when you visit a website.

They are widely used to make websites work more efficiently and to provide information to website owners.

Types of Cookies We Use

1. Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.

2. Analytical/Performance Cookies: These cookies allow us to analyse how visitors use our website, so we can measure and improve its performance. They collect information such as which pages are visited most frequently and any error messages encountered.

3. Functionality Cookies: These cookies enable enhanced features and personalization on our website. They may remember choices you make, such as language preferences, and provide a more tailored experience.

4. Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you based on your interests. They may also limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

Third-Party Cookies

We may also use third-party cookies, such as those from advertising networks and social media platforms, to deliver content and advertisements tailored to your interests.

These third parties may also collect information about your online activities over time and across different websites.

Cookie information for individuals in the EU or EEA

Please refer to our Privacy Policy - https://www.poolwerx.com.au/privacy-policy/, which provides additional information about how we collect, hold, use or otherwise process the personal information of individuals who are located in the EU or the European Economic Area (‘EEA’).

Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about our use of cookies, please contact us at marketing@poolwerx.com.au