Welcome To Your New Pool

At Poolwerx, we understand that owning a new pool comes with both excitement and responsibility. Whether you’ve recently moved into a house with a swimming pool or are considering installing one in your home, our expert technicians are here to support you every step of the way.

A GUIDE FOR NEW POOL OWNERS

We offer comprehensive pool care training to new pool owners, equipping them with the knowledge and confidence to properly care for their investment. And with Australia’s harsh climate, regular maintenance is essential to keep your pool swim-ready year-round.

FIRST-TIME POOL OWNER TRAINING SERVICE

Whether you’ve moved into a house with a swimming pool or you’re thinking about installing one in your home, our expert technicians have your back. We offer comprehensive pool care training to new pool owners to help them feel confident in taking proper care of their investments. 

With a pool handover and training service from Poolwerx, our technicians will walk you through everything you need to know to keep your pool in tip-top shape.

Understanding pool maintenance: what you’ll learn with our training service

During Poolwerx’s pool handover and training service for new pool owners, our experienced technicians will guide you through essential knowledge to ensure your pool remains in optimal condition:

  • Understanding the water circulation in your pool’s systems.

  • Recognising the significance of proper filtration and chlorination for water quality.

  • Learning the correct techniques and timing for emptying baskets.

  • Gaining expertise in filter cleaning methods for efficient operation.

  • Learning how to adjust timers and equipment settings effectively.

  • Acquiring the skills to perform thorough and proper pool cleaning routines.

With our maintenance training, you’ll become a confident and knowledgeable pool owner, equipped to maintain a sparkling and inviting pool all year round.

REQUEST A SERVICE

If you’re a first-time pool owner, let your local Poolwerx team guide you in maintaining your new pool to save you money in the long term.

TIPS FOR KEEPING YOUR POOL CLEAN ALL YEAR ROUND

Cleaning and maintaining your swimming pool or spa can feel laborious, but with the right resources and support, pool maintenance and care can be a simple and enjoyable task.

If you’re a new pool owner or tenant, you might be feeling a little out of your depth. Here is a list of some expert tips and tricks to help you get on top of your pool maintenance early.

Here are our tips for first-time pool owners:

  • Familiarise yourself with testing pool water: Understanding the basics of pool water chemistry is essential for maintaining a healthy and safe pool. Test and balance the pH levels, total alkalinity, and chlorine levels regularly to keep the water clean and clear. 

  • Keep the pool clean: Regular cleaning, dosing and water testing are essential for maintaining a clean and inviting pool. Simple tasks such as regularly scooping leaves and debris from the surface of the pool, testing the water before swimming, and emptying the skimmer box regularly can help keep your pool swim-ready. 

  • Maintain pool equipment: Regular maintenance is essential in ensuring pool equipment remains in good working condition. Stay on top of filter cleaning, pump inspections and other equipment maintenance tasks to extend the lifespan of your pool equipment and enhance pool performance. 

  • Ensure pool safety: Prioritise safety by installing pool fencing, using pool covers, and maintaining proper lighting in the pool area. These measure safeguard all pool users, especially children and pets. 

  • Consider professional assistance: Hiring a professional pool service company like Poolwerx can provide valuable support. They offer services such as regular maintenance, water testing, equipment inspections, and more. Delegate the tasks to experts and ensure your pool receives proper care. Simply request a service, and let Poolwerx take care of the rest for you.

  • Educate yourself: Take advantage of resources and educational materials, such as those provided by Poolwerx, to learn about pool maintenance and care for beginners. Expand your knowledge and gain insights from industry experts, such as Poolwerx. 

Frequently Asked Questions

Like so many new to pool ownership, you’ll likely have some questions. Below is a list of some commonly asked questions we often get from new pool owners.  

  • Treating a newly installed pool requires specific steps to ensure proper water balance and cleanliness. First, clean the pool by removing any debris or dirt. Test the water’s pH, alkalinity, and sanitiser levels and adjust as needed using appropriate chemicals. Add a suitable pool sanitiser to kill bacteria and prevent algae growth. It’s important to shock the pool initially to establish a proper chlorine residual. Run the pool pump and filter system to circulate and filter the water. Retest the water and make any necessary adjustments. Finally, establish a regular maintenance routine for ongoing pool care, including testing the water, cleaning the pool, and maintaining sanitiser levels. Consider consulting a pool professional for tailored advice.


  • To ensure the optimal conditions for swimming and to prioritise your health and safety, it is advisable to wait for a certain period before using your newly filled pool. After the pool has been filled and the necessary chemicals have been added, it is recommended to allow a waiting period of approximately 24 hours. During this time, the chemicals will pass through the filtration system, effectively balancing the water chemistry and ensuring a clean and safe swimming environment.

  • Swimming pools require several chemicals to help them remain free from germs and other bacteria. The type of chemicals your pool needs will vary depending on whether your pool is chlorinated or a mineral pool. For a chlorinated pool solution, consider:

    • Chlorine

    • Water testing strips

    • Bromine

    • Clarifier

    • Algaecide

    • Cyanuric Acid

    • Calcium chloride 

  • Yes, shocking your pool water immediately after installation is recommended. It is a crucial step in maintaining a healthy and sanitised pool environment. Additionally, pool chemicals play a vital role in ensuring the safety of you and your family by effectively eliminating harmful germs and bacteria.

    Shocking the pool involves adding a high dose of chlorine or other suitable pool sanitisers to the water. This process helps to rapidly raise the chlorine levels in the pool, effectively killing any bacteria, algae, or other contaminants that may be present. By regularly shocking your pool, you can maintain proper sanitation and prevent the growth of harmful microorganisms.

    It is important to follow the manufacturer’s instructions and recommended guidelines for the appropriate type and amount of shock treatment to use based on your pool’s size and water chemistry. Consulting with a professional pool technician can also provide valuable guidance and ensure that you are effectively maintaining the cleanliness and safety of your pool.

FIND YOUR NEAREST POOLWERX

By Poolwerx Australia, 6 February 2025
About Poolwerx
Poolwerx, founded in 1992, is Australasia’s largest pool and spa maintenance network. With over 500 territories made up of retail stores and mobile vans, Poolwerx clients have some of the best people and latest technology available anywhere they live or work to take care of their backyard or commercial pool. Poolwerx is for healthy pool people.
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